Last updated: June 23, 2026
Current Billing Status
Switch is currently operating as a pre-launch waitlist and username reservation site. We are not charging users for waitlist access or username reservations at this time.
Because no paid waitlist purchase is currently offered, there are no waitlist payments to refund.
Future Paid Services
If Switch introduces subscriptions, purchases, creator tools, digital items, or other paid services, the applicable pricing, renewal terms, cancellation flow, and refund rules will be presented before purchase.
Future paid services may have different refund rules depending on the product, jurisdiction, payment provider, and whether a service has already been used or delivered.
No Refunds for Free Reservations
Username reservations and waitlist submissions are currently free. A reservation does not create a credit, stored value, paid account, or refundable balance.
Billing Errors
If you believe you were charged by mistake for a Switch-related service, contact support@switchx.gg with the email address used, payment provider, date, amount, and any receipt or transaction reference.
Cancellations
For the current waitlist, you can request removal of your email or username reservation by contacting support. For future paid services, cancellation instructions will be provided in the relevant account or billing flow.
Contact
For refund or billing questions, contact support@switchx.gg. We aim to review billing inquiries within 7 business days.